Shipping policy

Shipping Policy

Last updated: June 2026

At Elyo, every order is prepared with care. We take the time to ensure that each candle leaves in perfect condition — packed thoughtfully, and ready to arrive as it deserves to.

Where we deliver

We currently deliver within Denmark only. We are a small, deliberate brand and we want to ensure every order receives the attention it deserves. Expansion to other markets is something we are working toward.

Processing time

Orders are carefully prepared within 1–2 business days of being placed. Orders received before 12:00 on a business day are typically processed the same day. You will receive a shipping confirmation with tracking information once your order is on its way.

Delivery time

Standard delivery within Denmark takes 2–3 business days from the point of dispatch. In most cases, you will receive your order within 3–5 business days of placing it.

Please note that deliveries are made on business days only. Orders placed on Fridays or over weekends will be processed from the following Monday.

Shipping rates

Standard Delivery — 49 DKK

Complimentary Delivery — on all orders over 399 DKK

We absorb the cost of delivery on orders above this threshold as a thank you for your trust in Elyo.

Tracking

Once your order has been dispatched, you will receive an email with your tracking number. You can use this to follow your parcel at any time.

Delays

While we make every effort to dispatch orders promptly, occasional delays may occur due to carrier disruption or high demand periods. If your order has not arrived within the expected window, please contact us at sales@elyo.dk and we will investigate on your behalf.

Questions

If you have any questions about your delivery, we are always glad to help. Contact us through our contact page or at sales@elyo.dk — we respond to all messages within one business day.

Elyo — Light that becomes a feeling.